FAQ
Frequent Asked Questions
When Will My Order Be Delivered?
Processing:
- 2–5 business days
- 5–10 business days
Once your order ships, we’ll email you tracking details automatically. If you haven’t received shipping info within the expected timeframe, feel free to contact us anytime at info@fanaticprintz.com — we’ll resolve the issue quickly.
How Do I Track My Order?
Simply visit our Order Status Page to track the real-time location and progress of your shipment.
WHAT'S THE DIFFERENCE BETWEEN 'EXPEDITED PROCESSING' AND '1-DAY PRIORITY PROCESSING'?
Expedited Processing: We move your order to the top of the queue for that day — usually ships 2 days earlier than standard.
1-Day Priority Processing: We process, print, and ship your order within 24 hours. Note: This doesn’t guarantee overnight delivery — shipping time still depends on the carrier’s standard delivery window.
Which Carriers Do You Use?
We currently ship all orders via USPS and FedEx — depending on your location and order type.
Are There Import Fees For International Orders?
Some countries may charge duties or VAT. Reach out to us with your country and we’ll clarify any potential fees before shipping.
How do I Hang Multi Panel Canvas?
We include an easy hanging kit with each multi-panel print along with spacing guides for perfect wall alignment.
What's The Difference Between Gallery Wrap And Floating Frame?
Gallery Wrap: The canvas is stretched over a wooden frame and wrapped around the edges. Clean, modern, and ready to hang.
Floating Frame: A sleek, shadow-style frame that gives your art a 3D, gallery-style presentation. The canvas appears to “float” within the outer frame for extra dimension.
Why Does The Print Color Look Slightly Different From My Screen?
Screens use backlight; canvas does not. Slight variations in brightness or tone may occur due to monitor settings, but our prints stay true to the artist’s original file. If you need help choosing or exchanging, check out our Return Policy.
What's Your Return Policy?
You can cancel or modify your order within 24 hours. We offer a 100% satisfaction guarantee — if you’re not happy, return the item (undamaged) and we’ll process a full refund.
Note: Custom designs are final sale.
Return Request: Contact us via email at info@fanaticprintz.com